What to Expect
Our goal of hearing care is effective solutions that fit into your daily life.
Committed to Your Understanding
Every step of our approach is based on helping you understand the state of your hearing and what you can expect from hearing aids and other treatments to manage any concerns. We listen and learn, and then we share recommendations that will have the biggest impact in your life.
Your First Appointment
By taking these first steps, you will understand the state of your hearing and the options for treatment or hearing aids.
A comprehensive hearing test is essential.
At ACNA, we explore the physical state of your complete hearing system using the latest diagnostic technology and a wider range of tests compared to most other hearing clinics.
A clinician will connect the results from your hearing test to how you experience everyday sounds. We will take the time to explain and translate any technical details.
Review the opportunities for hearing aids and treatments that will manage your hearing loss or tinnitus. This step is a two-way conversation – we want to ensure any next steps match your lifestyle, work, habits and hearing goals.
After Your Hearing Test
We will send you a report to summarize your results and submit it to any medical professionals, if necessary. The following steps and timing will depend on the recommendations from your clinician.
Select Hearing Aids
If hearing aids are recommended, we will ask you various questions about your preferences, habits and lifestyle. We will review all the pros and cons of the options so you will know what to expect and you’ll get the most suitable devices for your needs.
Review Funding or Insurance Options
Funding options and insurance is different for everyone. If you qualify for funding, we will assist with the application process and collaborate with funders to get you the devices you need.
Hearing Aid Fitting
Hearing aids have to be calibrated to the specific hearing loss prescription of the wearer. Our team will also walk you through the features and maintenance of your new hearing aids.
Trial Period
The Audiology Clinic of Northern Alberta offers a risk-free trial period on all new hearing aids. You can return the devices if your experience is not as expected. Our goal is for you to have complete confidence in your decision.
Counselling and Rehabilitation
Hearing aids can have an immediate impact, but ongoing support from a clinician can improve the long-term benefits. We’ll share strategies to manage the effects of hearing loss.
Complete Care Plan
Every hearing aid from the Audiology Clinic of Northern Alberta comes with the option for ongoing support and maintenance through our Complete Care Plan. This includes an annual hearing evaluation, routine maintenance check-ups and a five-year supply of batteries. You also receive discounts on additional services and accessories.
Annual Hearing Evaluation
Your hearing will be re-evaluated to confirm your devices match your current hearing sensitivity. If anything changes, we will adjust your hearing aids to match.
Six-Month Maintenance Check-up
When your hearing aids are optimized, they will make a bigger difference in your daily life. We perform electroacoustic analyses on your devices and confirm they are functioning as expected.
Five-Year Supply of Batteries
For five years, receive a supply of batteries at every annual maintenance check-up.
Discounts on Services and Accessories
Get discounts on batteries, wax removal and hearing aid accessories, including assistive listening devices.
Personalized Service at Every Step
The core of our approach is the same for everyone: we rely on comprehensive diagnostics to determine the best options. From there, our personalized services aim to offer the biggest benefit to your daily life.
Tinnitus Care
Manage your reaction to the ringing in your ears with technology and emerging treatments.
Start with a Hearing Test
Book an appointment for a hearing test and explore your options.